Support

Last updated: 2026-07-29

Contact support

Include the following where relevant:

application version;
Android version and device model;
the feature or context pack involved;
the approximate date and time of the issue;
a screenshot with private information removed;
a purchase order number for billing issues, but never full payment details.

Do not send passwords, one-time codes, model-service API keys, government identifiers, or confidential text that is not necessary to investigate the issue.

Common issues

A transformation fails or times out

Confirm that the device has a stable connection.
Retry once after a short interval.
Check whether the daily or monthly quota has been exhausted.
Try a shorter input to determine whether the issue is input-specific.
Contact support if the failure persists.

The generated wording is inaccurate

Generated output must be reviewed before use. Check names, dates, figures, claims, and the intended tone. Refine the input or choose a more specific context pack.

A result is harmful or inappropriate

Use the Report action beside a generated result. The report helps investigate unsafe or inappropriate output. Remove unrelated personal information before submitting additional details.

For an urgent report that cannot be submitted in the application, email support@tangyu.me with the subject Beyond Words output report.

A subscription is active but Pro access is missing

Confirm that Google Play shows the subscription as active.
Use the application’s restore or refresh purchase action.
Confirm that the same Google account was used for the purchase.
Restart the application after entitlement refresh.
Contact support with the Google Play order number if access remains incorrect.

Refund and cancellation decisions may be handled by Google Play under its policies.

Local history is missing

History is stored on the device. Clearing application data, uninstalling the application, resetting the device, or moving to another device can remove or separate local history. Cloud restoration is not available while synchronization is disabled.

A custom context pack cannot be imported

Confirm that:

the file is valid JSON;
the schema version is supported;
required identifiers and prompt fields are present;
the file size is within the application’s limit;
the pack does not contain unsupported or unsafe instructions.

Account and privacy

Privacy requests: support@tangyu.me

Service status

A dedicated public status page is not currently provided. Significant outages may be communicated through the application, this site, or the support channel.