Support

Last updated: 2026-09-24

Contact support

Include the following where relevant:

application version;
Android version and device model;
the feature or context pack involved;
the approximate date and time of the issue;
a screenshot with private information removed;
a purchase order number for billing issues, but never full payment details.

Do not send passwords, one-time codes, model-service API keys, government identifiers, or confidential text that is not necessary to investigate the issue.

Common issues

A transformation fails or times out

Confirm that the device has a stable connection.
Retry once after a short interval.
If you are using the built-in model service, check whether the applicable daily or monthly quota has been exhausted.
Try a shorter input to determine whether the issue is input-specific.
Contact support if the failure persists.

The built-in service quota does not apply when you use a custom model service. For a custom service, check its HTTPS Base URL, API key, model name, network connection, and the service provider’s account status or quota. Do not send an API key to support.

The generated wording is inaccurate

Generated output must be reviewed before use. Check names, dates, figures, claims, and the intended tone. Refine the input or choose a more specific context pack.

A result is harmful or inappropriate

Use the Report action beside a generated result. The report helps investigate unsafe or inappropriate output. Reporting is available only while the generated output is shown in the result card. The report form lets you choose whether to include the original input; remove unrelated personal information before adding a note or including the original input.

If you cannot submit a report in the application, email support@tangyu.me with the subject Beyond Words output report.

A subscription or lifetime entitlement is active but access is missing

Confirm that Google Play shows the corresponding subscription or one-time purchase.
Open the Subscription screen and select Restore purchases.
Confirm that the same Google account was used for the purchase.
Restart the application after entitlement refresh.
Contact support with the Google Play order number if access remains incorrect.

Refund and cancellation decisions may be handled by Google Play under its policies.

Local history is missing

History is stored on the device. Clearing application data, uninstalling the application, resetting the device, or moving to another device can remove local history.

Imported custom context packs and custom-model configuration are also local to the device. Clearing application data or uninstalling the application removes those local items and the locally stored custom-model API key.

A custom context pack cannot be imported

Confirm that:

you selected either a valid JSON file or an HTTPS URL to a JSON document;
the document is valid JSON and uses a supported schema version;
required identifiers, localizations, instructions, and examples are present;
the file or downloaded response is no larger than 512 KiB;

For the full format and rules, see the Custom Context Pack Guide.

A custom model service cannot be configured or used

Custom model services are available only when your current entitlement permits them. The public Premium subscription and Lifetime purchase include this capability.

Confirm that the service name, model name, and API key are present, and that the Base URL is an HTTPS service base URL rather than a full chat-completions endpoint. Check the provider’s documentation, account status, billing, and quota. Requests to a custom model service are sent directly from your device to the provider you selected, so its availability and charges are handled by that provider. Never include an API key in a support request or screenshot.

Voice input does not start or transcribe

Voice input requires an entitlement that includes voice access. In the public offers, it is included with the Premium subscription and is not included with the Lifetime purchase. Confirm microphone permission, a stable network connection, and available built-in service quota. If the issue continues, retry after reopening the application and contact support without attaching audio or other sensitive content unless it is necessary for the request.

Privacy and data

The application does not provide a user-facing account to create or delete. It uses an automatically created Firebase anonymous identifier for cloud-backed features, quota enforcement, fraud prevention, and purchase-entitlement verification.

Privacy requests: support@tangyu.me

Service status

A dedicated public status page is not currently provided. Significant outages may be communicated through the application, this site, or the support channel.